Service Coordinator

4 weeks ago


Coldwater, Michigan, United States BISHS RV INC Full time
Job Description

We are seeking a highly organized and detail-oriented Service Admin to join our team at Bish's RV INC. As a Service Admin, you will be responsible for scheduling and confirming appointments, providing customer service updates, and ensuring incoming trailers are ready for service.

Key Responsibilities:

  • Schedule and confirm appointments with customers and technicians
  • Provide excellent customer service and respond to customer inquiries in a timely manner
  • Ensure incoming trailers are properly prepared for service, including cleaning and organizing the trailer
  • Audit work orders to ensure accuracy and completeness
  • Enter data into our Service database, including technician notes and customer information
  • Organize and maintain files and photos in our Service system
  • Assist with calculations of technician work time and ensure accurate billing
  • Work effectively as a team with Service, Parts, Sales, and store leadership to achieve business objectives

Requirements:

  • Excellent verbal and written communication skills
  • Strong multitasking and organizational skills
  • Ability to work independently and as part of a team
  • Strong computer and data entry skills, including Microsoft Word and Excel
  • Ability to adapt to a fast-paced environment and prioritize tasks effectively
  • Neat, clean, and professional appearance
  • High School Diploma or GED
  • Valid driver's license with an acceptable driving record
  • Ability to pass a background check and drug test

About Us:

Bish's RV INC is a leading RV dealer with a commitment to providing exceptional customer service and quality products. We are dedicated to creating a positive experience for our customers and employees alike.

Perks:

  • Comprehensive benefits package, including medical, vision, dental, and supplemental coverages
  • 401K with 5% match
  • Employee discounts
  • Company-paid life insurance
  • Gym membership reimbursement
  • Opportunities for advancement and professional growth
  • Annual Incentive Trip for Top Performers
  • RV Borrowing Program
  • Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We honor our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.



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