Automotive Repair Writer

1 week ago


Hopedale, Massachusetts, United States Fleet Services by Cox Automotive Full time
About the Job

Fleet Services by Cox Automotive is seeking a highly skilled Service Writer/Estimator II to join our team. This role involves creating vehicle repair service estimates, communicating with customers, and maintaining accurate records.

Estimated Salary: $55,000 - $65,000 per year (dependent on experience)

Key Responsibilities
  • Create accurate and detailed vehicle repair service estimates
  • Professionally communicate and deliver quotes to customers
  • Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
  • Maintain accurate records and data in the company system (Pulse)
Requirements
  • High School Diploma/GED and 3 years' experience in a related field; or any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
  • Seven (7) years of experience as an estimator in a diesel vehicle service department or dealership environment preferred but not required
  • Proficiency with Mitchell One, Pulse, or similar systems
  • Strong communication skills (written, verbal, and phone) and customer service skills


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