Service writer II

Fleet Services by Cox Automotive keeps your fleet moving.

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring a Service Writer/Estimator II to join our team to support future growth of the Company.

Responsibilities
•Create vehicle repair service Estimates based on compiled information from Mobile Technicians and Customers
•Professionally communicate and deliver quotes to customers.
•Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
•Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
•Collect miscellaneous information and parts pricing from various manufacturers and vendors.
•Review, revise existing and generate additional repair estimates at customers request and specifications.
•Move and park units in shop parking lot as part of intake process.
•Inputting Repair Orders into the company system (Pulse).

Education
•High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.

Experience
•Seven (7) years of experience as an Estimator in a diesel vehicle service department or dealership environment preferred but not required.
•Proficiency with Mitchell One, Pulse, or similar systems
•Strong communication skills (written, verbal and phone) and customer service skills.
•Proficient computer skills (MS Office, emails, typing, etc.) / software navigation capabilities to generate repair estimates.
•Previous experience working as a Diesel Mechanic is preferred but not required.
•The Ability to diagnose problems is preferred but not required.

Benefits:
•Health, dental, vision insurance starts DAY ONE of employment.
•401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
•Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company
•Tuition Assistance/Reimbursement
•Adoption/Surrogacy assistance
•Pet Insurance
•Multiple ERG, diversity groups, and company paid volunteer hours.
•Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.