Guest Experience Associate
2 weeks ago
Company Overview
Marriott Vacations Worldwide is a leading vacation ownership company that makes dreams come true for travelers around the world. We offer a supportive, friendly, and beautiful work environment where meaningful moments are made together.
Job Description
As a Guest Services Agent, your primary responsibility will be to provide exceptional customer service to our owners/guests. This includes checking them into their villas, reviewing property amenities, services, hours of operation, and local areas of interest and activities. You will also actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
Benefits
We offer a range of benefits, including competitive pay, medical/dental/vision/401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling & family support, growth and development opportunities, and more. We also provide free on-site parking, complimentary soft drinks, 40% discount at all on-site Food & Beverage outlets, work shoe credit through Shoes for Crews twice a year, hats, sunscreen, t-shirts, and company branded lightweight jackets, monthly team building department events, 'Way to Go' Incentive, quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, Housekeeping Appreciation Week, and Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month).
Requirements
To succeed in this role, you must be available to work various shifts, holidays, and both weekend days. You should also be able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for an extended period. Furthermore, you should be able to lift/carry/push/pull items that weigh up to 25lbs without assistance. As a condition of employment, you may be required to undergo background and drug screening contingent on company policy in accordance with applicable legal requirements.
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