Customer Experience Ambassador

2 days ago


Baxter, Minnesota, United States MAG USA Inc. Full time
About Us
MAG USA Inc. has been a trusted tradition since 1922, serving the automotive industry with dedication and excellence. We believe in creating an environment that supports growth and development for our team members.

Salary
The estimated annual salary for this Automotive Service Call Center Representative position is approximately $50,000-$70,000, based on industry standards and location.

Responsibilities
This role involves assisting guests with scheduling service appointments, managing a high volume of incoming calls, and providing expert advice on simple manufacturer-recommended maintenance services. Additionally, you will engage in various outbound call activities to build relationships and improve customer retention.

Requirements
To excel in this position, you should possess excellent communication skills, be able to work in a fast-paced environment, and maintain a positive attitude while handling challenging customer concerns. Strong organizational skills and the ability to prioritize tasks effectively are also essential.

What We Offer
MAG USA Inc. provides a competitive benefits package, including medical insurance, dental insurance, vision plan, health savings account, cafeteria plan, life insurance, employer-sponsored 401(k), paid time off, and designated paid holidays.

Our Values
We prioritize the health, wellness, and safety of our team members, fostering a culture that values cooperation, stability, work-life balance, and employee well-being.

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