Customer Experience Specialist

6 days ago


Ellensburg, United States DISH Full time
About DISH

DISH, a leading provider of satellite television and broadband services, has been at the forefront of innovation for over 40 years. Our mission is to simplify lives and enhance customer experiences through cutting-edge technology and exceptional service.

We are committed to delivering outstanding results, driven by our passion for excellence and dedication to our customers. As a Customer Experience Specialist - Smart Home Solutions, you will play a vital role in shaping the future of home entertainment and connectivity.

Job Summary

We are seeking an experienced Field Technician to join our team as a Customer Experience Specialist - Smart Home Solutions. In this role, you will be responsible for installing and configuring DISH's innovative smart home solutions, ensuring seamless integration and exceptional customer experiences. You will work closely with customers to understand their needs, provide expert guidance, and deliver tailored solutions that meet their expectations.

This is an exciting opportunity to be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you have a passion for technology, excellent communication skills, and a commitment to delivering exceptional results, we encourage you to apply.

Key Responsibilities
  • Install and configure DISH's smart home solutions, including TV and internet services
  • Provide expert guidance and support to customers, understanding their needs and preferences
  • Deliver tailored solutions that meet customer expectations, ensuring seamless integration and optimal performance
  • Work closely with customers to resolve any technical issues or concerns
  • Maintain accurate records of installations, configurations, and customer interactions
Requirements
  • A valid driver's license and a clean driving record
  • Ability to lift up to 70 pounds and work at heights (up to 40 feet)
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic knowledge of electronics and networking principles
Benefits

We offer a competitive salary and benefits package, including:

  • $25.50 per hour
  • Paid training and opportunities for career advancement
  • Medical, dental, vision, and life insurance packages
  • 401(k) plan with company match
  • Tuition reimbursement and professional development opportunities
  • Employee stock purchase program (ESPP)

Join us in shaping the future of home entertainment and connectivity. Apply now to become a Customer Experience Specialist - Smart Home Solutions at DISH



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