Restaurant Operations Manager

3 weeks ago

Mount Laurel, New Jersey, United States Wingstop Full time

At Wingstop, we are seeking a highly skilled and experienced General Manager to lead our restaurant team. As a key member of our management team, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of-house team.

The ideal candidate will have a proven track record of restaurant leadership experience, a passion for growing the business, and excellent customer service skills. Key responsibilities will include recruiting, selecting, orienting, training, assigning, and scheduling team members, as well as managing performance, including coaching, counseling, and disciplining team members.

The General Manager will also be responsible for communicating job expectations to the staff, planning, monitoring, and reviewing performance, and enforcing policies and procedures. Additionally, you will perform regular restaurant inspections to ensure the team and restaurant are meeting standards, track inventory, and ensure accurate record keeping.

As a General Manager at Wingstop, you will be expected to maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.

We offer a competitive compensation package, including free staff meals, additional employee discounts, flexible schedules, and internal career growth opportunities. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

  • Guest service mentality; has a genuine desire to serve the guests
  • Maintains a calm, tactful demeanor when dealing with difficult situations
  • Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
  • Ability to measure performance, subjectively and objectively
  • Cultivate attractive culture within the restaurant
  • Ability to handle numerous job duties essential to running a restaurant
  • Competent in the key areas of responsibility which includes labor management, store operations, and customer care
  • Superior leadership, organizational, and time management skills
  • Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork among team members
  • Proactive problem-solver and decision-maker
  • Must thoroughly understand the importance of good hygiene and food handling practices
  • Flexible schedule required, including weekends and nights
  • Strong work ethic
  • Minimum of 2 years of previous food service, retail, or restaurant supervisory experience

We are an Equal Opportunity Employer and recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation or any other classification protected by law.

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