Repair Liaison Specialist

7 days ago


Dayton, Ohio, United States James Free Jewelers Full time
Repair Service Coordinator

The Repair Service Coordinator plays a vital role in our service team, serving as the primary point of contact between customers and our repair departments. This position requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Process incoming jewelry, watches, and other repair items, working closely with customers to ensure accurate documentation and communication.
  • Assist customers with the pick-up and sale of repaired jewelry, providing exceptional customer service and ensuring a seamless experience.
  • Maintain ongoing communication with customers throughout the repair process, notifying them when their repair is completed and ensuring their satisfaction.
  • Advise customers on all incoming jewelry and watch repairs, documenting key data and providing detailed information.
  • Field incoming inquiries from customers via phone and email, responding promptly and professionally.
Requirements:
  • Minimum two years of luxury retail experience, preferably in jewelry and/or watch retail, with a demonstrated commitment to customer satisfaction and coworker relationships.
  • Strong drive to exceed customer expectations, coupled with an appreciation for the sentimental value of jewelry and a willingness to learn.
  • Ability to work independently and efficiently, balancing competing priorities and maintaining high integrity and ethical standards.
Benefits:
  • Medical, dental, and vision insurance
  • 401K plan
  • Disability insurance
  • Paid time off and holidays
  • Employee purchase discounts
  • Life insurance


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