Customer Support Representative

3 weeks ago


Mount Airy, North Carolina, United States Scenic Automotive Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Support Representative to join our Scenic Automotive team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and supporting the service department in various tasks.

Key Responsibilities:
  • Answer phone calls and respond to customer inquiries in a timely and professional manner
  • Assist with scheduling appointments and managing the service department's workload
  • Support service writers with tasks such as parking cars, filling out RO Audits, and updating customers on the status of their vehicles
  • Call customers to confirm appointments and provide reminders
  • Conduct follow-up calls to ensure customer satisfaction and address any concerns
Requirements:

To be successful in this role, you must possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail.

We offer a competitive salary range of $14-$16 per hour, depending on experience.



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