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Sales Lead Associate
2 months ago
White Cap Supply Holdings, LLC is seeking a highly skilled Lead Counter Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and providing training and support to new counter staff.
Key Responsibilities- Customer Service: Demonstrate exceptional customer service to our walk-in, phone, and will call customers, ensuring their needs are met and exceeded.
- Sales and Upselling: Identify opportunities to upsell and cross-sell products, promoting related items and add-on extensions to increase sales revenue.
- Order Management: Process orders, arrange delivery, and update customers on order status, ensuring timely and accurate delivery.
- Training and Support: Provide training and support to new counter staff, ensuring they have the necessary skills and knowledge to succeed in their roles.
- Point of Contact: Serve as the primary point of contact for escalation issues, resolving customer concerns and ensuring customer satisfaction.
- Experience: 7+ years of experience in customer service, sales, or a related field.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in sales order computer software.
- Preferred Qualifications: 2-4 years of experience in customer service, sales, or a related field, experience using sales order computer software, and knowledge of company product lines.
White Cap Supply Holdings, LLC is a leading North American distributor for professional contractors, supplying materials for large construction projects. We offer a comprehensive benefits package, including medical, dental, vision, 401(k) with company match, tuition reimbursement, and more. Our company culture values inclusivity, diversity, and employee growth, making us a great place to work.
