Emergency Response Operations Leader

2 weeks ago


South Sioux City, Nebraska, United States Paul Davis Restoration of Greater MSP and the Northland Full time
Job Overview

Compensation and Benefits:

  • 401(k) plan
  • Company vehicle
  • Competitive salary structure
  • Health insurance coverage
  • Paid time off
  • Professional training and development opportunities

The Mitigation Team Leader is accountable for the operational success of the Emergency Response Team (ERT). This role encompasses the recruitment, onboarding, training, management, and retention of ERT personnel.


Essential Qualifications:

  • High School Diploma or equivalent required
  • Bachelor's degree preferred
  • Proven leadership experience
  • Experience managing both hourly and salaried staff
  • Facilitating team meetings
  • Conducting one-on-one meetings
  • Commitment to ongoing skill enhancement

Key Competencies:

  • Exceptional organizational skills
  • Ability to prioritize effectively
  • Strong communication abilities

Performance Metrics:

  • Achievement of annual revenue and margin targets
  • Scorecard metrics (Margin Velocity)
  • Customer Net Promoter Score (NPS)
  • Employee recruitment and retention rates

Primary Responsibilities:

  • Recruit, onboard, train, manage, and retain all ERT members
  • Oversee the operational effectiveness of the Emergency Response Team
  • Develop and implement a comprehensive ERT operations strategy that aligns with organizational goals
  • Report ERT performance and updates to senior management
  • Manage team member scheduling and dispatch operations
  • Coordinate vehicle scheduling and dispatch
  • Arrange for temporary labor as necessary
  • Provide problem-solving support to ERT Project Managers and Technicians
  • Address customer escalations as needed
  • Supervise ERT Project Managers, Lead Technicians, and Technicians directly
  • Assign new projects to ERT Project Managers
  • Maintain personnel documentation (new hires, disciplinary actions, terminations)
  • Develop and oversee the Technician Tier Program
  • Facilitate conflict resolution meetings as required
  • Conduct team meetings to uphold strategic objectives, quality standards, and employee safety
  • Facilitate one-on-one meetings with ERT Project Managers
  • Conduct annual performance evaluations for all team members
  • Manage job costing and accounting requirements for the Emergency Response Team
  • Approve timecards, spiff requests, and PTO requests daily
  • Oversee payroll and operational practices for ERT
  • Review and code subcontractor and vendor invoices
  • Manage company on-call schedule
  • Ensure compliance with program requirements
  • Oversee project management as necessary
  • Adapt to various roles within the organization as needed

Leadership Development:

  • Focus on enhancing core leadership skills
  • Engage in marketing and business development initiatives
  • Participate in customer payment collection processes
  • Conduct weekly production meetings with the team
  • Visit job sites and field staff as necessary
  • Attend leadership development training sessions
  • Complete special assignments as directed by management
  • Participate in emergency response efforts during critical situations
  • Contribute to ongoing problem-solving and continuous improvement efforts
  • Engage in company social events and team meetings to foster collaboration

Work Schedule:
This is a full-time position with standard hours from Monday to Friday, requiring availability for after-hours, weekends, and holidays as needed.


Compensation Review:
Annual compensation evaluations will occur at the start of each calendar year, with opportunities for promotions and increased responsibilities that come with enhanced learning and compensation.



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