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Patient Care Coordinator
2 months ago
We are seeking a highly skilled Patient Care Coordinator to join our team at Personalis. As a key member of our diagnostic business, you will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless order intake, and addressing inquiries in a timely and professional manner.
Key Responsibilities- Manage inbound and outbound communication with physicians and clients using Salesforce/Service Cloud and other software platforms.
- Coordinate with physicians' offices to gather missing test requisition form information and secure sample procurement.
- Provide support to patients by addressing their questions and concerns and directing phone calls to appropriate team members related to testing.
- Facilitate patient mobile phlebotomy requests and manage logistics surrounding sample collection kits and incoming samples/blocks.
- Collaborate with internal and external stakeholders to tackle complex issues and ensure effective problem resolution.
- Liaise with Sales and Medical Affairs teams to ensure ordering physicians and coordinators have necessary access and support.
- Conduct follow-up on test requisition forms and ensure accurate data entry in LIMS.
- Support patient billing operations by collaborating with the billing team.
- Work closely with biospecimen management and lab operations to monitor sample receipt and progress.
- Partner with genetic counselors to rectify discrepant information on pathology reports, obtain clinical notes as needed, and track report progress for turnaround time.
- Bachelor of Science or related degree with a minimum of 1-2 years of experience in a physician/patient-facing role.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy of information.
- Knowledge of laboratory or clinical diagnostics industry operations.
- Prior experience with Salesforce/Service Cloud, LIMS, and G Suite preferred.
We offer a competitive compensation package and benefits, including medical, dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/EV charging stations, onsite gym, and wellness benefits.
