Industrial Laser Systems Support Engineer

3 weeks ago


Marlborough, Massachusetts, United States IPG Photonics Full time
Job Description

We are seeking an experienced Industrial Laser Systems Support Engineer to join our industrial systems product support team.

The ideal candidate will have a passion for providing tailored solutions for our customers and be an expert in troubleshooting and optimizing laser system performance.

Duties and Responsibilities:
  • Provide remote support for IPG Customers, resellers, and subsidiaries.
  • Perform preventive and breakdown maintenance for domestic and international customers.
  • Troubleshoot and optimize laser system performance.
  • Collaborate with engineering on upgrades and escalated service issues.
  • Develop training materials and train IPG customers, partners, and support personnel.
Requirements:
  • Completion of an engineering degree or significant experience in a similar role.
  • Experience with industrial cutting, welding, and marking applications.
  • Excellent verbal and written communication skills, interpersonal skills, and technical knowledge.
Estimated Salary Range:

$80,000 - $110,000 per year, depending on experience.



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