Service Operations Support Specialist
6 days ago
IPG Photonics is a pioneering developer and leading producer of fiber lasers and amplifiers, with over 6,500 employees in more than 30 locations worldwide.
We are seeking an experienced Service Operations Support Analyst to join our North America Service team and work in a fast-paced, dynamic environment.
Key Responsibilities- Analyze data to identify trends, issues, and opportunities for improvement in service performance.
- Develop and maintain metrics, reports, and dashboards to monitor service performance, providing actionable insights to drive business decisions.
- Collaborate with service engineers and other departments to resolve operational issues, ensuring timely and effective issue resolution.
- Support the planning and coordination of service activities and projects, ensuring seamless execution and delivery.
- Directly assist Service teams in designing, developing, and implementing repair and service processes, models, and products.
To be successful in this role, you will require:
- A minimum of 3 years of experience with CRM and/or Service Software with ERP for a manufacturing and repair environment.
- Experience with MS Dynamics NAV 2017 or equivalent ERP preferred.
- Exceptional customer service and communication skills to convey competence and concern to operation users.
- Possess good interpersonal skills, with ability to effectively multitask and perform with a sense of urgency for rapid issue resolution.
$90,000 - $110,000 per annum, based on location and experience.
This salary range reflects the estimated compensation for this position in the United States, considering the company's industry standards and market rates.
-
Desktop Support Specialist
5 days ago
Marlborough, Massachusetts, United States Desktop & Depot Support Full time**About the Role:**We are seeking a skilled Desktop Support Specialist to join our team at Desktop & Depot Support in Marlborough, Massachusetts.**Estimated Salary:** $55,000 - $65,000 per year.About the Job:In this role, you will be responsible for providing workstation software break fix support, IMAC (PC Install, Moves, Adds and Changes), image loads,...
-
Marlborough, Massachusetts, United States BJ's Wholesale Club Full timeDiscover the exciting opportunity to elevate your career at BJ's Wholesale Club as an Operations Support Specialist. With a strong focus on process improvements, training, and troubleshooting, you will play a vital role in ensuring seamless day-to-day operations of our Clubs.About BJ's Wholesale ClubBJ's Wholesale Club is a collaborative and...
-
Service Operations Specialist
4 weeks ago
Marlborough, Massachusetts, United States Ricoh Americas Corporation Full timeJob Title: Senior On-Site Service SpecialistJob Summary:We are seeking a highly skilled and experienced Senior On-Site Service Specialist to join our team at Ricoh Americas Corporation. The ideal candidate will have a strong background in operations and maintenance, with a focus on providing exceptional service to our customers.Key Responsibilities:* Operate...
-
Operations Support Specialist
3 days ago
Marlborough, Massachusetts, United States BJ's Wholesale Club Full timeOperations Support SpecialistIn this pivotal role, you will be responsible for supporting the day-to-day operations of our Clubs, ensuring that all operational processes run smoothly.You will work closely with the Operations teams, Club Team Members, and CSC departments to support process improvements, training, and troubleshooting.Your attention to detail...
-
Marlborough, Massachusetts, United States Desktop & Depot Support Full time**Job Description:**We are looking for a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Marlborough, Massachusetts.**Estimated Salary:** $60,000 - $75,000 per year.In this role, you will be responsible for providing workstation software break fix support, IMAC (PC Install, Moves, Adds and Changes),...
-
Technical Service Operations Specialist
6 days ago
Marlborough, Massachusetts, United States IPG Photonics Full timeService Operations Support RoleWe are seeking a highly motivated and experienced Technical Service Operations Specialist to join our North America Service team at IPG Photonics. The ideal candidate will be the main point of contact for requests related to our CRM and other IT systems, analyzing data to identify trends, issues, and opportunities for...
-
IT Operations Support Professional
5 days ago
Marlborough, Massachusetts, United States Desktop & Depot Support Full timeKey ResponsibilitiesThe successful candidate will have previous experience in desktop support or a related field and will be knowledgeable about PC imaging, change management, and incident management.They will also have experience working with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.The salary for this position is estimated to be...
-
Administrative Support Specialist
1 week ago
Marlborough, Massachusetts, United States Pride Health Full timeJob Title: Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Pride Health. In this role, you will provide administrative support to our medical office, ensuring the smooth operation of our daily activities.About the Job:This is a 13-week contract position with the...
-
Banking Operations Specialist
3 days ago
Marlborough, Massachusetts, United States St. Mary's Credit Union Full timeJob OverviewSt. Mary's Credit Union is seeking a motivated Banking Operations Specialist to join our Deposit Services team. In this role, you will have the opportunity to utilize your skills and experience to support the daily operations of our credit union.Responsibilities:Perform a variety of clerical and administrative duties, including processing...
-
Contract Support Specialist
3 days ago
Marlborough, Massachusetts, United States Pacer Group Full timeKey Responsibilities:In this exciting role as a Contract Support Specialist, you will be responsible for supporting the Contract Administration process at Pacer Group. Your primary focus will be on ensuring compliance with site contracting strategy, managing vendor relationships, and maintaining accurate records.You will work closely with contractors, area...
-
Administrative Support Specialist
4 weeks ago
Marlborough, Massachusetts, United States MSCCN Full timeRobert Half is a leading provider of specialized talent solutions for finance and accounting, technology, marketing and creative, legal, and administrative roles. We connect highly qualified professionals with top companies, offering contract, temporary, and permanent placement solutions.About the JobThe Front Desk Coordinator will support the company with...
-
Client Support Specialist
2 weeks ago
Marlborough, Massachusetts, United States US Fertility Full time**Job Description:**The Client Support Specialist will provide exceptional customer service to clients across the NECC business lines, including incoming calls, outgoing calls, and internal operations tasks.Responsibilities:Provide quality service to existing clients with account questions and resolve issues in a timely manner.Support sales staff with...
-
Companion and Support Specialist
1 week ago
Marlborough, Massachusetts, United States Associated Home Care Full timeAbout the OpportunityWe are looking for a compassionate and organized Companion and Support Specialist to join our team at Associated Home Care. In this role, you will work closely with clients to understand their needs and preferences, providing tailored support and companionship that enhances their quality of life.Job DescriptionAs a Companion and Support...
-
Dermatology Support Specialist
4 weeks ago
Marlborough, Massachusetts, United States APDerm Full timeOverviewAPDerm is seeking an experienced and skilled Dermatology Support Specialist to join our team. This role will play a vital part in ensuring the smooth operation of our dermatology services.Salary: $55,000 - $65,000 per annum, depending on experience.Job DescriptionWe are looking for a highly organized and detail-oriented individual to assist...
-
Laboratory Support Specialist
1 week ago
Marlborough, Massachusetts, United States SF Staffing Solutions Full timeCompany OverviewSF Staffing Solutions is a leading provider of staffing solutions to various industries. We are seeking a highly motivated and detail-oriented Laboratory Support Specialist to join our team.SalaryThe estimated salary for this position is $35,000 - $45,000 per annum, based on industry standards and location.Job DescriptionThe Laboratory...
-
Biomedical Support Specialist
1 week ago
Marlborough, Massachusetts, United States SF Staffing Solutions Full timeWe are looking for a highly organized and detail-focused Biomedical Support Specialist to join our team at SF Staffing Solutions. In this role, you will be responsible for assisting laboratory professionals with various tasks such as sorting and receiving specimens, instrument maintenance, and preparing reagents and media.The estimated annual salary for this...
-
Resident Support Specialist
2 weeks ago
Marlborough, Massachusetts, United States Benchmark Senior Living Full time**Job Description:** Resident Support SpecialistWe are seeking a compassionate Resident Support Specialist to join our team at Benchmark Senior Living. As a CNA, you will play a vital role in supporting the unique needs of our residents and enhancing their overall quality of life.About the Position:As a Resident Support Specialist, you will be responsible...
-
Cybersecurity Operations Specialist
4 weeks ago
Marlborough, Massachusetts, United States Cytiva Full timeOverviewCytiva seeks a highly motivated and detail-oriented Cybersecurity Operations Specialist to join our team. This role is an exciting opportunity to work in a dynamic environment where you will have the chance to apply your knowledge of cybersecurity principles and practices to protect our company's assets.About the RoleWe are looking for a talented...
-
Operations Excellence Specialist
2 weeks ago
Marlborough, Massachusetts, United States SF Staffing Solutions Full timeJob Title: Operations Excellence SpecialistCompany Overview: At SF Staffing Solutions, we strive to deliver outstanding staffing solutions that exceed our clients' expectations.Salary: $80,000 - $110,000 per year, depending on experience and qualifications.Job Description: As an Operations Excellence Specialist, you will be responsible for identifying and...
-
Caring Nighttime Support Specialist
4 weeks ago
Marlborough, Massachusetts, United States Advocates Full timeJob SummaryWe are seeking a compassionate and responsible Caring Nighttime Support Specialist to join our team at Advocates.About the RoleThe primary function of this role is to ensure the well-being and safety of clients in a residential setting during nighttime hours. As a key member of our team, you will be responsible for providing support and assistance...