Membership Director
2 days ago
Job Summary
The Membership Director will lead the development and implementation of membership strategies to meet the needs of the community and fulfill the YMCA's objectives. This role will be responsible for recruiting, hiring, training, and developing personnel and volunteers as needed, as well as creating a customer-obsessed atmosphere for members, staff, and volunteers.
Key Responsibilities- Directs and supervises membership to meet the needs of the community and fulfill YMCA objectives.
- Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed.
- Creates a customer-obsessed atmosphere for members, staff, and volunteers.
- Develops strategies to motivate staff and achieve goals.
- Ensures records of staff certifications are current and complete.
- Generates high-level customer service models and trainings.
- Develops and meets budget for department.
- Subject matter expert in Daxko operations for the organization and member engagement.
- Assists in marketing and distribution of program information.
- Assists in YMCA fundraising activities and special events.
- Models relationship-building skills in all interactions.
- Responds to all member and community inquiries and complaints in a timely manner.
- Assists with cabinet meetings.
The National YMCA Mission:
"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."
Mission Advancement: Models and teaches the Y's values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change/models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
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Membership Director
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Hammond, Indiana, United States YMCA of the USA Full timeJob SummaryWe are seeking a highly motivated and experienced Membership Director to join our team at the YMCA of the USA. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive membership growth and retention, while providing exceptional customer service to our members.Key ResponsibilitiesDevelop...
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Membership Director
2 weeks ago
Hammond, Indiana, United States YMCA of the USA Full time{"Job Title": "Membership Director", "Job Description": "Job SummaryWe are seeking a highly motivated and experienced Membership Director to join our team at the YMCA of the USA. The successful candidate will be responsible for directing and supervising membership to meet the needs of the community and fulfill YMCA objectives.Key ResponsibilitiesDirects and...
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