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Library Customer Service Assistant

2 months ago

Conroe, Texas, United States Lone Star College Full time
Mission Commitment

This position requires a dedication to the Mission of Lone Star College (LSC) while fulfilling the responsibilities of the role. A commitment to fostering positive interpersonal interactions, professional communication, diversity, integrity, leadership, stewardship, respect, and accountability to LSC students and staff is crucial.

Cultural Values

  • Unified LSC
  • Student-Centric
  • Take Responsibility
  • Promote Equity
  • Build Community
  • Encourage Learning

Lone Star College has been recognized in multiple areas, including Shared Governance, Faculty Experience, and Diversity, Inclusion & Belonging.

Institution Overview

Lone Star College-Montgomery

Lone Star College provides exceptional, affordable academic transfer and vocational training to over 80,000 students each semester. LSC has earned recognition as a Great College to Work For.

Lone Star College-Montgomery serves the communities of The Woodlands and Conroe, offering a supportive learning environment along with unique programs such as radiologic technology, physical therapy, and biotechnology.

Position Overview

ROLE AND RESPONSIBILITIES:

The Assistant I is responsible for delivering friendly, efficient, and high-quality customer service to students, faculty, staff, and community members. This role involves assisting individuals in locating library resources, shelving materials, managing study spaces, creating student IDs, and performing additional assigned tasks. The Assistant I circulates library materials and maintains patron records using library management systems, interprets and enforces library policies, and operates with minimal supervision.

KEY DUTIES:

  1. Open and close the library during designated hours, ensuring security of equipment and cash.
  2. Manage the circulation of library materials, including charging, discharging, and renewing items.
  3. Assist with the registration of library patrons and processing of ID cards.
  4. Handle incoming materials and manage hold requests efficiently.
  5. Collect and document fines and fees, maintaining accurate financial records.
  6. Provide information and assistance via phone and in-person, ensuring a well-organized circulation area.
  7. Support the preparation of displays and assist with inventory and special projects.
  8. Serve as the primary contact for library visitors, directing them to appropriate resources.
  9. Utilize library management software for circulation services and patron record maintenance.
  10. Enforce library policies and contribute to the development of procedural documentation.
  11. Secure the library at the end of shifts, ensuring all patrons have exited and equipment is properly shut down.
  12. Assist patrons with technology and equipment use, including computers and copiers.
  13. Participate in inventory and repair tasks, providing support for library programs as needed.
  14. Manage mail and supply distribution, maintaining the overall appearance of the library.

SKILLS AND QUALIFICATIONS:

  • Dependable and responsible.
  • Familiarity with office practices and procedures.
  • Proficient in personal computers and standard office software.
  • Strong written and verbal communication skills.
  • Excellent organizational and interpersonal abilities.
  • Ability to prioritize tasks effectively.
  • Capacity to interpret policies and work independently or collaboratively.

WORK ENVIRONMENT:

  • Work is primarily sedentary, with some movement required.
  • Work is conducted in a climate-controlled environment with minimal safety hazards.
  • Availability to work during all business hours, including evenings and weekends.

REQUIRED EDUCATION:

  • High school diploma or GED.
Compensation

Hourly Pay Rate is $11.32.

Benefits Overview

Employees enjoy a supportive work environment, excellent work/life balance, tuition waivers, and participation in a retirement plan.

Application Process

APPLICATIONS MUST BE SUBMITTED ONLINE ONLY.

All applicants are required to apply through the designated online platform. Lone Star College participates in the E-Verify program to confirm employment eligibility.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.