Physical Therapy Patient Service Representative
2 weeks ago
The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times.
Duties and Responsibilities- Verify appointment and insurance information; enter registration information into Medent.
- Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information.
- Collect copays, balancing cash drawer, and logging weekly/monthly totals.
- Collect past due monies due to Excelsior.
- Answer and route phone calls.
- Work closely with therapists and patients to assist in the scheduling process.
- Act as a liaison between the patient and the billing department regarding billing issues for patients.
- Pull registrations through the patient portal.
- Verify referrals and authorizations prior to confirming patient scheduling appointment(s).
- Process check-out patient paperwork at completion of visit.
- Schedule follow-up appointment as needed.
- Apply knowledge of medical terminology, specifically orthopedic terminology.
- Exceptional customer service skills including professional written and verbal communication.
- Associates degree preferred; high school diploma or GED required.
- 1+ years medical office experience; patient registration experience desired.
- EMR experience required; MEDENT preferred.
The position requires manual and finger dexterity and hand-eye coordination. Involves standing, sitting, and walking. The team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.
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Orchard Park, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob DetailsJob LocationExcelsior Orthopaedics Orchard Park NY - Orchard Park, NYPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$16.50 - $29.70 HourlyTravel PercentageNoneJob ShiftDayPatient Service Representative, Physical TherapyJob SummaryThe Patient Service Representative (PSR) is the first point of contact for our patients entering the...
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Orchard Park, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob DetailsJob Location Excelsior Orthopaedics Orchard Park NY - Orchard Park, NY Position Type Full Time Education Level High School Salary Range $16.50 - $29.70 Hourly Travel Percentage None Job Shift Day Patient Service Representative, Physical TherapyJob Summary The Patient Service Representative (PSR) is the first point of contact for our patients...
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Orchard Park, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob DetailsJob Location Excelsior Orthopaedics Orchard Park NY - Orchard Park, NY Position Type Full Time Education Level High School Salary Range $16.50 - $29.70 Hourly Travel Percentage None Job Shift Day Patient Service Representative, Physical TherapyJob Summary The Patient Service Representative (PSR) is the first point of contact for our patients...
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Orchard Park, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob Summary The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times. You will perform a wide variety of duties related to the reception and registration of patients....
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Orchard Park, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob DetailsJob Location Excelsior Orthopaedics Orchard Park NY - Orchard Park, NY Position Type Full Time Education Level High School Salary Range $16.50 - $29.70 Hourly Travel Percentage None Job Shift Day Patient Service RepresentativeJob Summary The Patient Service Representative (PSR) is the first point of contact for our patients entering the building....
