Customer Engagement Specialist
3 weeks ago
We are seeking a skilled Customer Engagement Specialist to join our team at Kristen Jackson - State Farm Agent. In this role, you will be responsible for delivering exceptional customer experiences, managing administrative tasks, and contributing to the growth of our insurance business.
About the Position
The ideal candidate will have previous experience in a customer-facing role, excellent communication skills, and the ability to multitask effectively. You will work closely with our team to provide outstanding service to our clients and help us achieve our goals.
Responsibilities
- Provide warm greetings to clients in person and over the phone, directing them to the relevant team members.
- Manage appointment scheduling and office communications efficiently.
- Handle incoming inquiries and maintain accurate customer records.
- Participate in sales conversations with clients to identify opportunities for offering insurance solutions.
- Offer exceptional customer service and follow up on client needs.
Benefits and Compensation
The estimated annual salary for this position is $50,000 - $65,000, depending on experience. You will also receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement.
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