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Assistant General Manager
2 months ago
Industrious is the largest premium workplace-as-a-service provider, offering the highest-rated workplaces in the industry. Our mission is to create great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together.
Our CultureWe're a collaborative and inclusive team that encourages new ideas and celebrates every win. We're committed to creating an environment where everyone can be their authentic self and thrive. Our diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences.
About the RoleThe Assistant General Manager role is a pivotal position at Industrious, supporting and overseeing 3 to 5 locations. You'll be responsible for maintaining a high-quality customer experience, hiring and managing Member Experience Associates, driving a healthy P+L, and cultivating team development for your area. Your leadership will be crucial as we expand our 150 locations across the globe.
Key Responsibilities- Directly manage a team of 1-3 Member Experience Associates who drive member experience.
- Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through coaching, performance management, and hiring.
- Serve as the face of the business in your area, playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests, and resolving challenging member relations issues.
- Assist the General Manager in launching new locations in your area, including executing against hiring, marketing, and sales goals in partnership with our launch team.
- Collaborate with the General Manager, marketing team, sales team, centralized operations team, and other Assistant General Managers to support area goals and efficiencies.
- Analyze, report on, and take action against key performance metrics, including Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency.
- Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations.
- Proven ability to lead and inspire 3+ person teams to deliver exceptional results.
- Strong management and coaching skills.
- Excellent communication skills with the ability to comfortably handle difficult conversations.
- Comfort with numbers and experience working in a metrics-based management culture.
- Willingness to travel to each location weekly.
- Passion for creating exceptional customer experiences.
- Experience driving local marketing and sales.
