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Store Leadership Executive

2 months ago

Overland Park, Kansas, United States H&M Group Full time
Job Overview

Position Summary: The Store Manager plays a crucial role in achieving the Sales and Profit objectives of the store by devising strategies to provide an exceptional Customer Experience. This position is responsible for cultivating a high-performing team, fostering their growth, and implementing structured performance management aligned with results, values, and leadership principles. Compliance with legal standards and H&M policies is essential to meet the expectations of both customers and colleagues.

This role reports directly to the Area Sales Manager and supervises various positions including the Store Visual Manager, Department Manager, Department Supervisor, Visual Merchandisers, Cash Office Responsible, and Sales Associates.

Daily Responsibilities:

Sales and Profit Management

  • Continuously assess and monitor Sales & Profit KPIs, taking necessary actions to optimize outcomes.
  • Ensure adherence to store operations, H&M standards, and best practices, including effective scheduling to enhance conversion rates and facilitate commercial activities while maintaining excellent customer service within the allocated sales budget.
  • Collaborate with the Area and Store teams to prioritize initiatives and provide insights on store allocations to maintain optimal garment levels that positively influence sales.
  • Manage store maintenance efficiently to meet H&M standards and initiate appropriate actions as needed.
  • Work proactively with the Store Team to prevent losses and ensure compliance with Audit guidelines.
  • Participate actively in executing store routines and tasks, including delivery processing, garment handling, markdowns, and price adjustments.

Team Leadership

  • Oversee recruitment, training, development, and succession planning for the Store, adhering to H&M best practices.
  • Assess and manage the performance of Store Team members; conduct performance dialogues, development plans, and follow-ups to enhance performance in line with business needs.
  • Facilitate regular communication with the Store team regarding Business Performance, Company Culture & Values, and Store goals through daily meetings and leadership sessions.
  • Ensure compliance with health & safety, legal, and security protocols to uphold H&M standards and local regulations, ensuring the safety of employees and customers.
  • Promote a culture of feedback within the team and mentor the Store Team to do the same.

Financial Responsibilities

  • Accountable for the store's sales and profit.
  • Ensure accurate recording of sales figures and employee hours.

Candidate Profile:

  • Inclusive, positive, and creative, with a willingness to embrace new challenges.
  • Passionate about customer service and inspiring the same in others.
  • Results-oriented with the ability to plan, engage, and motivate teams to achieve objectives.
  • Physical capability to lift over 20 pounds and stand for extended periods.
  • Ability to perform repetitive motions and handle various items safely.
  • Open availability, including evenings and weekends.
  • 2-3+ years of relevant management experience is preferred.
  • Basic computer skills, including browser navigation and data entry.
  • Willingness to travel as necessary for store support and training.

Why Join H&M?

  • Dynamic, collaborative work environment with a diverse and supportive team.
  • Opportunities for continuous growth and development.
  • Encouragement to express your individuality through personal style.
  • Employee discounts at H&M and affiliated brands.

Additional Information:

Job Status: Hourly, Non-Exempt

Compensation: Competitive salary range.

Benefits: Comprehensive benefits package including employee discounts, medical coverage, and retirement plans.

Inclusion & Diversity: H&M is committed to fostering an inclusive and diverse workplace, ensuring that all candidates are evaluated fairly and equitably.

Company Overview: H&M is a leading fashion brand dedicated to offering stylish and sustainable clothing options at competitive prices. Discover more about H&M and our commitment to quality and sustainability.