Customer Service Representative

2 weeks ago


Eden Prairie, Minnesota, United States Eden Prairie Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the Eden Prairie Community Center. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership and program registration, and supporting the overall operations of the community center.

Key Responsibilities
  • Provide excellent customer service to citizens, customers, and employees of the community center, both in-person and over the phone.
  • Manage membership and program registration, including data entry, word processing, and record management.
  • Support the Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs.
  • Perform administrative tasks such as IT support, cash handling, bookkeeping, and account maintenance.
  • Monitor activities throughout the building during after-school hours to ensure safety compliance.
Requirements
  • High School Diploma or GED.
  • Minimum of three years of progressive experience in a customer service/office support role.
  • Administrative support experience, including program registration, membership management, data entry, word processing, and record management.
  • Previous supervisory or leadership experience preferred.
  • Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
  • Experience with Rec Trac software preferred.
Working Conditions

This position requires the ability to lift/pull/push/move/carry up to 10 lbs frequently, 10-20 lbs occasionally, and over 30 lbs on a limited basis. The ability to bend/stand/reach is also required.

City Expectations

All employees are expected to contribute to the success of our organization by demonstrating the shared values of Collaboration, Innovation, Integrity, Performance, and Relationships.



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