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Senior Practice Manager, Financial Services Expert

1 month ago

New London, Connecticut, United States Snowflake Computing Full time
Senior Services Practice Manager

As a Senior Services Practice Manager at Snowflake Computing, you will play a critical role in driving the growth and success of our Professional Services team. This is a unique opportunity to work on a truly disruptive software product and develop, lead, and execute an industry-changing initiative.

Key Responsibilities:
  • Report to an Industry Practice Director on the Americas Industry Services team
  • Be aligned to 1 or 2 industries as part of the practice, with services sales alignment to a Industry Sales District Manager and Account Executives
  • Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
  • Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team
  • Be the Professional Services point of contact for your accounts, through the following:
    • Help create and execute on the overall vision for services - both sales and delivery
    • Own the services delivery roadmap (proposals, closing services opportunities and delivery)
    • Collaborate with cross-functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
    • Develop scope and associated SOWs for customer services engagements
    • Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
    • Understand and help optimize business operations processes for services sales
    • Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
    • Provide bookings forecast and demonstrate strong command of your book of business
    • Align services engagements to key customers business outcomes
    • Drive alignment with executive sponsors and/or customer stakeholders
    • Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
    • Serve as the initial point of escalation for customer and project team
    • Own project outcomes and manage project financials (revenue forecasting and expense management)
    • Maintain a high level of customer satisfaction as reflected in customer survey scores
    • Collaborate with Education Services team for training delivery
    • Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
    • Deep collaboration with AE/SEs on the account for account strategy
    • Own and contribute to internal process improvements across the industry teams and broader Professional Services organization
    • Develop expertise within their aligned industry through working closely with Industry Practice Directors, Industry Sales team, and Global Industry Leaders to understand industry specific use cases and through external research on the current business and technology landscape for their industry
Requirements:
  • 12+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
  • Direct experience, ideally within the respective industry (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field
  • Proven track record of meeting booking, utilization, and consumption (or similar) targets
  • Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery
  • Strong organizational skills, ability to work independently and manage multiple projects simultaneously
Bonus Points:
  • Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)
Why Join Our Professional Services Team:

At Snowflake Computing, we offer a unique opportunity to work on a truly disruptive software product, get unique, hands-on experience with bleeding edge data warehouse technology, and develop, lead, and execute an industry-changing initiative. Join a dedicated, experienced team of professionals and learn from the best.