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Customer Service Manager

2 months ago

Erie, Pennsylvania, United States Wegmans Full time

About the Role

We're seeking a highly motivated and experienced leader to join our team as a Customer Service Manager. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.

Key Responsibilities

  • Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
  • Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations run efficiently, monitoring the business and customer traffic throughout the store.
  • Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
  • React quickly to situations that arise, partnering with store leadership to problem-solve operational challenges.
  • Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.

Requirements

  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.

Preferred Qualifications

  • Experience leading a team.
  • Ability to quickly learn and adapt to new situations and subject matters.