Service Dispatcher/Customer Service Representative

2 days ago


Erie, Pennsylvania, United States The Reserves Network Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Dispatcher/Customer Service Representative to join our team at The Reserves Network. This role combines managing service schedules and dispatch operations in a fast-paced environment.

Key Responsibilities:

  • Maintain service technicians' daily schedules and dispatch technicians.
  • Handle customer requests, update customer databases, and provide clear communication.
  • Prepare service invoices and timecards for processing.
  • Order and receive parts, manage inventory, and enter purchase orders.
  • Track and manage service orders, loaner equipment, and part availability.

Requirements:

  • Previous experience in dispatch or service scheduling is preferred.
  • Strong attention to detail, multitasking, and customer service skills.
  • Proficiency in using computers and relevant software.
  • High School Diploma or GED.
  • Ability to communicate effectively with customers and internal teams.

Benefits and Perks:

  • Medical benefits are paid for by employer, for employee only
  • Dental and Vision
  • Accident, Disability, Life
  • Bi-weekly pay
  • 8 paid holidays, personal and vacation
  • 401(k) and up to 6% match

The Reserves Network is a career partner that values its employees and provides competitive compensation. Enjoy health, vision, and dental insurance plans, and take advantage of our 401(k) matching program.



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