Experienced Call Center Representative

2 days ago


Conroe, Texas, United States Gullo Auto Full time
Job Title: Experienced Call Center Representative

We are seeking a highly motivated and results-driven Business Development Representative to join our team at Gullo Mazda in Conroe. As the first point of contact for over 75% of our service customers, you will play a critical role in delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Make quality check customer satisfaction calls to ensure high levels of customer satisfaction
  • Send service appointment reminders and confirmations
  • Follow up with customers who decline service work
  • Make outbound calls to current manifest lists and data management systems
  • Assist other service schedulers during periods of high call volume
Requirements:
  • Excellent verbal and written communication skills
  • Exceptional interpersonal communication skills
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a fast-paced environment
Benefits:
  • Medical, vision, and dental insurance
  • 401K retirement savings plan
  • Vacation time, holiday, and sick leave
  • Company-paid continuing education and training

Gullo Mazda is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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