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Customer Sales Representative

2 months ago

Jackson, Mississippi, United States DriveTime Full time

About DriveTime

DriveTime is a leading provider of used car sales, financing, and servicing solutions. With a strong presence in the nation, we strive to create opportunities and improve the lives of our customers and employees by focusing on delivering exceptional customer experiences.

Our Mission

We aim to place the right customer in the right vehicle, on the right terms, and on their path to ownership. Our transparent pricing approach eliminates haggling and gimmicks, and our reconditioning centers breathe new life into pre-owned vehicles.

Job Summary

We are seeking a highly motivated and customer-focused Customer Sales Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and meeting customer needs.

Key Responsibilities

  • Sales and Customer Experience
    • Be fully involved in sales and customer experience activities, both virtual and in-store.
    • Perform various detailed tasks throughout the dealership, including preparing titles, loan documents, and taking down payments.
    • Take customers on test drives, demonstrating vehicle features.
  • Administrative Responsibilities
    • Understand and execute all administrative responsibilities, including deal documentation, underwriting, cash handling, inventory management, and meeting company expectations.
    • Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
  • Communication and Collaboration
    • Make phone calls, schedule appointments, answer questions, and educate potential customers about their options.
    • Collaborate with team members to reach sales targets.

Requirements

  • Education and Experience
    • Associates or bachelor's degree preferred or equivalent experience.
    • 3+ years of related work experience in customer service, sales, or retail industry.
  • Skills and Abilities
    • Professional and persuasive communication skills.
    • Ability to work a flexible schedule, including early mornings, evenings, and Saturdays.
    • Understanding of vehicle characteristics, features, and capabilities.
    • Attention to detail when assisting with sales processes.
    • Ability to retain training instruction, implement feedback, and adapt to changes in processes.
    • Discretion when dealing with sensitive information and account information.
    • Comfortable operating and parking vehicles on and off the lot.
    • Ability to work autonomously and take ownership of assigned tasks.

Perks and Benefits

  • Competitive Compensation
  • Medical, Dental, and Vision Benefits
  • 401(K) and Company-Paid Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Gratitude is Green
  • Consistent Work Schedule
  • Teamwork and Recognition
  • World-Class Training and Development
  • Paid Time Off and Holidays