Cloud-Based CRM System Manager

3 weeks ago


Eden Prairie, Minnesota, United States ITW Full time
About the Opportunity

We are seeking a highly skilled Salesforce Administrator to join our ITW team in an onsite role. As a Salesforce Administrator, you will be responsible for implementing changes to Salesforce as needed, providing end-user support and training on the use of Salesforce, including reporting and dashboards.

You will manage all aspects of Salesforce implementation and administration, including managing all issues to conclusion, understanding the data structure and content within Salesforce, and developing automated techniques to extract information for reporting purposes.

Additionally, you will be responsible for Salesforce system documentation, knowledge articles, procedures, and system backups. You will also identify needed improvements to Salesforce processes or functionality and work with the Salesforce team to implement ongoing improvements.

Responsibilities
  • Manage all aspects of Salesforce implementation and administration
  • Provide end-user support and training on the use of Salesforce
  • Develop automated techniques to extract information for reporting purposes
  • Maintain accurate and up-to-date Salesforce system documentation
  • Identify and implement process improvements within Salesforce
Requirements
  • Bachelor's degree or equivalent
  • Salesforce Admin Certification
  • 3-5 years relevant experience using Salesforce
  • Advanced knowledge of Case Management, User Profile Maintenance, Workflows, and Field/Object Creation
  • Knowledge of General Business flows and CPQ
Benefits

We offer a competitive salary of $95,000 - $125,000 per year, depending on experience.

We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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