Administrative Coordinator

2 months ago


Pottsville, Pennsylvania, United States Tim Cronrath - State Farm Agent Full time
ROLE SUMMARY:
The Office Operations Manager at Tim Cronrath - State Farm Agent is a pivotal role within our esteemed insurance agency, committed to delivering outstanding customer service and customized coverage options. We are in search of a personable and meticulous individual to fill this vital position.

KEY RESPONSIBILITIES:
  • Address customer inquiries through various communication channels.
  • Provide comprehensive information regarding insurance offerings and policy details.
  • Assist clients with modifications to their policies, renewals, claims, and billing questions.
  • Ensure the maintenance of precise client documentation.
  • Refer complex matters to appropriate personnel as necessary.
  • Conduct follow-ups with clients to guarantee their satisfaction.
  • Stay updated on agency products and industry standards.
  • Deliver prompt, accurate, and courteous customer service, which may include responding to questions about insurance availability, eligibility, coverage options, policy adjustments, claim processes, and billing inquiries.
  • Utilize a customer-centric, needs-based approach to inform clients about their insurance choices.
REQUIREMENTS:
  • Ability to collaborate effectively with team members to meet agency objectives.
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • Highly organized with a keen attention to detail.
  • Previous experience in customer service is essential.
  • Proactive approach to problem-solving.
  • Familiarity with Windows-based applications.
  • Capability to thrive in a dynamic work environment; Property and Casualty or Life and Health License is preferred.
    • If not currently licensed, support will be provided for the right candidate to obtain licensure.
COMPENSATION AND BENEFITS:
  • Paid time off, including holidays and personal/sick days.
  • Base salary complemented by commission and bonuses.
  • Health benefits available.
  • Opportunities for professional growth and advancement within the agency.


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