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Administrative Coordinator

2 months ago

Pottsville, Pennsylvania, United States Tim Cronrath - State Farm Agent Full time
ROLE SUMMARY:
The Office Manager for Tim Cronrath - State Farm Agent plays a crucial role in delivering outstanding customer service and customized insurance solutions. We are looking for a personable and meticulous Office Manager to enhance our operations.

KEY RESPONSIBILITIES:
  • Address customer inquiries through various communication channels.
  • Provide detailed information regarding insurance offerings and policy details.
  • Assist clients with policy modifications, renewals, claims, and billing questions.
  • Ensure the accuracy of client documentation.
  • Refer complex issues to appropriate personnel as necessary.
  • Conduct follow-ups with clients to confirm their satisfaction.
  • Stay updated on company offerings and industry standards.
  • Deliver timely, precise, and courteous customer service, which includes responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-centered approach to educate clients about their insurance choices.
REQUIREMENTS:
  • Ability to collaborate effectively with team members to meet agency objectives.
  • Strong communication skills - both written and verbal, along with active listening abilities.
  • Demonstrated experience in customer service is essential.
  • Proactive approach to resolving issues.
  • Familiarity with Windows-based applications.
  • Capacity to thrive in a dynamic work environment; Property and Casualty or Life and Health License is preferred.
    • If not currently licensed, support will be provided for the right candidate to obtain licensure.
OFFERINGS:
  • Paid time off including holidays and personal/sick days.
  • Compensation structure that includes salary plus commission/bonus.
  • Some health benefits available.
  • Opportunities for professional growth and advancement within the agency.