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Service Superintendent, South Bay

2 months ago

Oakland, California, United States Mitsubishi Electric US, Inc. Full time
Job Summary

Mitsubishi Electric US, Inc. is seeking a highly skilled Service Superintendent to join our team in the South Bay region. As a key member of our service department, you will be responsible for supervising, maintaining, and coordinating the service operations to ensure exceptional customer satisfaction and business growth.

Key Responsibilities
  • Supervise and Manage Service Personnel: Lead and motivate a team of service technicians to ensure they are equipped with the necessary skills and knowledge to provide top-notch service to our customers.
  • Oversee Service Maintenance and Repairs: Coordinate and manage all service maintenance and repair activities to ensure timely and efficient resolution of customer issues.
  • Approve Purchase Orders: Review and approve purchase orders for assigned technicians to ensure compliance with company policies and procedures.
  • Develop and Implement Service Schedules: Create and maintain service schedules that support MEUS maintenance standards and contract requirements.
  • Conduct Regular Site Visits: Visit customer sites regularly to evaluate maintenance standards and identify areas for improvement.
  • Communicate with Customers: Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Resolve Technical Issues: Troubleshoot and resolve technical issues with elevators and equipment to ensure minimal downtime and maximum customer satisfaction.
  • Survey Prospective Service Accounts: Evaluate potential service accounts and provide information to sales staff to support bidding and sales efforts.
  • Support Sales Efforts: Collaborate with sales staff to identify opportunities for business growth and develop strategies to achieve sales goals.
  • Manage Field Operations: Oversee field operations to ensure they are aligned with business plan targets and quality standards.
  • Attend Quarterly Maintenance Meetings: Participate in quarterly maintenance meetings with customers to discuss service plans and address any concerns.
  • Provide Open Order Ideas: Identify opportunities for open orders and provide ideas to sales staff to support business growth.
  • Monitor and Review New Construction Turnover Projects: Evaluate new construction turnover projects to ensure they meet quality and completion standards.
  • Recapture Lost Units: Identify and recapture lost units to ensure maximum revenue potential.
  • Deliver Small Parts and Equipment: Coordinate the delivery of small parts and equipment to contract sites.
  • Maintain Service Inventory: Assist in maintaining adequate service inventory levels to ensure timely resolution of customer issues.
Requirements
  • 5 Years' Experience: Minimum 5 years' experience in the elevator business, field or office, with a focus on customer relations and service operations.
  • Customer Relations Experience: Proven experience in customer relations or related experience in interpersonal relations or crisis management.
  • Bachelor's Degree: Bachelor's degree in a related field, such as business administration or engineering.
  • Elevator Field Experience: Experience in elevator field operations, including maintenance and repair.
  • Valid Driver's License: Valid driver's license with an acceptable driving record.
Compensation and Benefits

The pay range for this position is expected to be between $120,000 and $165,000 per year, depending on individual factors such as market location, job-related knowledge, skills, and experience. The total compensation package may also include commissions, incentive compensation, and discretionary awards, as well as a range of medical, financial, and other benefits, including 401(k) eligibility and paid time off benefits.

Mitsubishi Electric US, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. We will not discriminate against any employee or applicant based on race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status, or other legally protected status.