Licensed Insurance Customer Service Representative

4 days ago


Lexington, Kentucky, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Licensed Insurance Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer service and helping our business grow through value-based conversations.

Key Responsibilities:

  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and commitment to success, with a focus on delivering exceptional results.

What We Offer:

  • Hourly pay and monthly/annual bonus opportunities.
  • A $330 monthly pay supplement for private health insurance.
  • Paid time off (vacation and personal/sick days).
  • A Profit Sharing Plan.
  • Valuable experience and growth potential within our office.

Requirements:

  • Customer service experience preferred.
  • SalesForce experience preferred.
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and detail-oriented.
  • Proactive problem-solving skills and ability to work in a team environment.
  • Active SC Property Casualty license required.

If you are a motivated and customer-focused professional looking for a rewarding career with excellent income and growth potential, we encourage you to apply. We will follow up with you on the next steps in the interview process.



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