Bilingual Customer Service Representative

2 months ago


Linthicum Heights, Maryland, United States Roto-Rooter Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Roto-Rooter. As a member of our call center team, you will be responsible for providing world-class service to our customers, ensuring their plumbing issues are resolved efficiently and effectively.

Key Responsibilities
  • Customer Service: Handle high-volume inbound Spanish and English calls, providing empathetic and timely solutions to customer inquiries.
  • Data Entry: Accurately record customer contact information and relevant details concerning their plumbing problems.
  • Team Collaboration: Work effectively in a team environment, prioritizing customer satisfaction and maintaining a strong customer service focus.
Requirements
  • Bilingual Skills: Fluency in English and Spanish is required.
  • Call Center Experience: Prior experience in a call center environment is preferred.
  • Technical Skills: Working knowledge of Microsoft Word and Excel software programs.
  • Soft Skills: Self-starter, organized, thorough, and detail-oriented with excellent communication skills.
Benefits
  • Medical Insurance: Comprehensive medical insurance with a Prescription Drug Card.
  • Accident and Critical Illness Insurance: Protection for unexpected events.
  • Dental and Vision Insurance: Coverage for routine and major dental and vision care.
  • Paid Vacation and Training: Time off to relax and recharge, plus paid training to enhance your skills.
  • Life Insurance and 401K: Financial security for you and your loved ones.
  • Tuition Reimbursement and Profit Sharing: Opportunities for career advancement and financial growth.
Equal Opportunity Employer

Roto-Rooter is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.



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