Customer Service Representative 2nd Shift

4 hours ago


Linthicum Heights, Maryland, United States Roto-Rooter Full time
Overview

Roto-Rooter is seeking a skilled Customer Service Representative to join our team in the Baltimore area. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients.

Responsibilities
  • Provide timely and effective responses to customer inquiries
  • Obtain key information from customers while expressing empathy and confidence
  • Enter customer contact information and relevant details into our system
  • Schedule service calls based on customer availability and convenience
  • Discuss additional services and products that may be beneficial to customers
  • Be a trusted resource for Roto-Rooter customers
Requirements
  • Strong customer service focus
  • Ability to work in a fast-paced environment
  • Excellent oral and written communication skills
  • Self-starter with attention to detail
  • Bilingual skills a plus
Benefits

Roto-Rooter offers a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, paid vacation, paid training, life insurance, and a matching 401K retirement savings plan.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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