Customer Service Representative

4 weeks ago

Tucson, Arizona, United States AlphaGraphics Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales and service team, you will be responsible for providing exceptional customer service to clients at our retail locations.

Key Responsibilities
  • Manage inbound customer communications, answering incoming calls and emails to address customer questions, requests, and issues.
  • Consult on customer success, advising customers on how to successfully leverage our products and services based on their unique needs.
  • Maintain working product knowledge, acting as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
  • Track interactions in our Customer Relationship Management system, recording customer interactions for cross-functional awareness and relationship development.
Requirements
  • Minimum of 1 year customer service experience, including direct customer interaction.
  • Minimum 1 year sales experience preferred.
  • Minimum 1 year of experience in the printing industry preferred.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delighting customers with above-and-beyond service.
  • Excellent time-management and prioritization skills.
  • Familiarity with CRM systems.
  • Proficiency in Microsoft Office Suite.
  • Strong mathematical skills.
  • Minimum High School Diploma or GED.
  • Valid, AZ Driver's License and dependable vehicle.
  • Proper telephone etiquette and excellent written and verbal communication skills.
  • Highly detail-oriented with strong organizational, follow-up, and time-management skills.
About Us

AlphaGraphics Commercial Printing Services has been a prominent printer of choice for over 40 years in the Tucson community. We have a diverse and engaged group of employees who provide our clients with outstanding customer service and quality design, direct mail, print, and signage. As a franchise, we have access to training resources and materials that support business best practices, which assist in developing successful employees.

We are an organization dedicated to exceptional customer service and high-quality results. We offer a comprehensive benefits package, including health care, paid time off, 401(k) Savings Plan, employee discounts, and more.

We are an Equal Opportunity/Affirmative Action Employer and invite everyone to apply. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team.

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