Client Experience Specialist

3 weeks ago


Norwalk, California, United States Performance Optimal Health Full time
Performance Optimal Health is a dynamic organization dedicated to helping people live better lives. We offer a wide range of services that focus on exercise, nutrition, recovery, and stress management.

As a Front Desk Coordinator, you will play a crucial role in our organization's success. You will work closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients.

This position requires a passionate, client service-oriented individual who shares our dedication to health and wellness. You will help empower our clients to live better lives by assisting our healthcare professionals and creating a warm and welcoming environment for everyone.

Responsibilities:
  • Greet guests and provide site tours
  • Answer phone calls and email requests
  • Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing
  • Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments
  • Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system
  • Maintain a clean, organized, and welcoming workspace with great attention to detail
  • Collaborate closely with all team members to ensure a high-quality client experience and efficient operations

Requirements:
  • Exceptional customer service skills
  • Strong work ethic and a commitment to learning and growth
  • Excellent interpersonal skills and the ability to create a welcoming environment
  • Strong organizational and administrative skills
  • Quick learner and self-starter
  • Ability to handle multiple tasks and prioritize effectively
  • Strong verbal and written communication skills

Bonus Qualifications:
  • Experience with Mindbody Online and Electronic Medical Record (EMR) systems
  • Calendar management and scheduling experience

Estimated Salary: $50,000 - $65,000 per year

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