Support Specialist
5 days ago
Job Description: Support Specialist - Customer Experience
\At Third Party CS, we are looking for a Support Specialist - Customer Experience to join our team. In this role, you will provide top-notch customer support through various communication channels, including phone, email, and chat.
\Your primary responsibility will be to respond to customer inquiries and concerns in a timely and professional manner. You will work closely with our team to ensure that customer issues are resolved efficiently and effectively.
\Key Responsibilities:
\- \
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems\
- Provide accurate and timely responses to customer inquiries\
- Record, organize, and file customer interactions and account changes\
- Able to up-sell if needed\
- Able to schedule call backs and appointments to resolve customer needs\
- Meet or exceed personal and team target goals\
- \
Requirements:
\- \
- Previous experience in customer support, client services, sales, or a related field\
- Excellent communication skills over the phone and other communication platforms\
- Basic computer skills and experience\
- Able to multitask\
- Excellent time management and prioritization skills\
- Ability to listen actively, relay information, and answer questions and/or concerns\
- Customer-focused for positive customer experience and resolution\
- \
Salary and Benefits:
\We offer a competitive salary of $55,000 - $70,000 per year, as well as excellent benefits, including health insurance, retirement plan, and opportunities for career growth.
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