Electric Vehicle Customer Care Expert
3 days ago
Tao Motor Inc is hiring an Electric Vehicle Customer Care Expert in Carrollton, TX. This role involves providing exceptional customer service and support to clients regarding our e-bike products.
Responsibilities:- Manage and respond to customer inquiries via phone, email, or online support tickets.
- Develop and maintain knowledge of our e-bike products, including features, benefits, and troubleshooting guides.
- Assist customers with technical issues, repairs, or replacements, working closely with internal teams when necessary.
- Track and analyze customer feedback, using insights to enhance the overall customer experience.
Requirements:
- HS diploma or GED required.
- Minimum two years of customer-facing experience, preferably in the EV industry.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Familiarity with CRM software and other relevant tools.
Compensation: Our estimate is approximately $26 per hour.
Benefits:
- Competitive PTO and holiday package.
- Health insurance with low out-of-pocket costs.
- Matching 401(k) plan.
- Ongoing training and career advancement opportunities.
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