Electric Vehicle Customer Care Expert

3 days ago


Carrollton, Texas, United States Tao Motor Inc Full time

Tao Motor Inc is hiring an Electric Vehicle Customer Care Expert in Carrollton, TX. This role involves providing exceptional customer service and support to clients regarding our e-bike products.

Responsibilities:
  • Manage and respond to customer inquiries via phone, email, or online support tickets.
  • Develop and maintain knowledge of our e-bike products, including features, benefits, and troubleshooting guides.
  • Assist customers with technical issues, repairs, or replacements, working closely with internal teams when necessary.
  • Track and analyze customer feedback, using insights to enhance the overall customer experience.

Requirements:

  • HS diploma or GED required.
  • Minimum two years of customer-facing experience, preferably in the EV industry.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Familiarity with CRM software and other relevant tools.

Compensation: Our estimate is approximately $26 per hour.

Benefits:

  • Competitive PTO and holiday package.
  • Health insurance with low out-of-pocket costs.
  • Matching 401(k) plan.
  • Ongoing training and career advancement opportunities.


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