Front Desk Representative

4 weeks ago


Brownsville, Texas, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott Brownsville. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
  • Manage the front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Collaborate with fellow associates and other departments to ensure seamless communication and teamwork.
  • Respond to guest requests in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Maintain confidentiality and security of all guest and hotel information.
  • Document all guest requests, complaints, or problems, and notify designated departments for resolution.
  • Follow up to ensure completion and guest satisfaction.
  • Be aware of all rates, packages, and special promotions, and be knowledgeable of the front desk computer system.
  • Log and deliver packages, mail, and messages.
  • Share knowledge of the property and amenities, as well as special events and local attractions.
  • Accurately complete the check-in and checkout process.
  • Use creative reasoning and brand standard service tools to overcome guest objections and concerns.
  • Restock front desk area and supplies as required or assigned by immediate supervisor.
  • Perform other duties as assigned.
Requirements
  • Must have a positive attitude and willingness to learn.
  • Demonstrate the ability to multi-task and be detail-oriented.
  • Demonstrate the ability to problem-solve and effectively deal with internal and external customers.
  • Must have basic English verbal and written communication skills.
  • Must work well in stressful, high-pressure situations.
  • Basic math skills.
  • Must have the ability to obtain alcohol awareness certification as required by the State.
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.
  • Must meet the legal age to serve alcoholic beverages (at select properties).
Preferred Qualifications
  • Experience in a hotel or a related field.
  • Brand knowledge and experience.

MCR Hotels is a leading hotel owner-operator in the United States, with a portfolio of 148 premium-branded hotels across 37 states and 106 cities. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement, and health, dental, and vision insurance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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