UX Researcher II, Internal Tools Specialist
2 weeks ago
Hinge is seeking a UX Researcher to join the Trust & Safety Internal Tools team to conduct and communicate research that improves the internal and end-user experience, and drives product excellence.
This role is essential to ensure our customer support and other operations teams have the necessary tools and capabilities to deliver exceptional user experiences and keep our users safe.
The UX Researcher will develop research strategies and own end-to-end research, focusing on how to improve and innovate on internal tools used by our Trust & Safety operations teams to ensure Hinge agents are able to provide best-in-class customer support.
Responsibilities include:
- Employing quantitative and qualitative methods, including usability testing, conducting interviews, developing surveys, and analyzing user feedback.
- Partnering with Trust & Safety Operations team leaders to scope out the problem space and create a research roadmap.
- Generating actionable insights and communicating them in compelling and creative ways.
About You:
- 2+ years of user research experience in a product research role.
- Passion for centering marginalized and vulnerable communities in the pursuit of advocating for equitable user experiences.
- Strong communicator, committed to telling clear and compelling stories with data.
- Proficient in data manipulation and analysis.
- Dedicated to building trusting, successful partnerships with cross-functional partners.
Hinge offers a competitive salary, 401(k) matching, and a $100 monthly stipend for epic dates. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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