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KYC Operations Manager

2 months ago


Los Angeles, California, United States Hispanic Technology Executive Council Full time

About Us:
At Hispanic Technology Executive Council, we are committed to enhancing financial lives through every connection we foster.

Our Mission:
We operate with a focus on Responsible Growth, ensuring we deliver exceptional value to our clients, teammates, communities, and stakeholders consistently.

Work Environment:
We strive to create a workplace that is inclusive and diverse, welcoming individuals from various backgrounds and experiences. Our investment in our teammates and their families is reflected in our competitive benefits aimed at supporting their overall well-being.

Flexibility:
We believe in the importance of collaboration while also providing flexibility tailored to the diverse roles within our organization.

Career Development:
Joining our team means embarking on a fulfilling career with opportunities for growth, learning, and making a meaningful impact.

Role Overview:
The Business Control Manager (BCM) will provide leadership to the Onboarding Specialist team, focusing on domestic KYC/AML processes and new account openings. This role involves collaboration across multiple client teams within our organization.

The BCM will oversee the daily execution and management of Know Your Customer processes for new onboardings and expansions, serving as a vital member of both market and regional leadership teams.

Key Responsibilities:
1. Ensure client satisfaction by gathering feedback and preparing teams to deliver a consultative approach.
2. Collaborate with various business partners, including treasury, credit, and compliance teams.
3. Maintain operational excellence by monitoring risk-related activities and addressing audit issues.
4. Drive the development and training of Onboarding Specialists to enhance their business acumen and leadership skills.
5. Recruit talent to meet onboarding and quality assurance objectives.

Desired Qualifications:
- Experience in Operational Risk or onboarding processes.
- Strong verbal and written communication skills for clear presentation of information.
- Certified Anti-Money Laundering Specialist (CAMS) certification is preferred.
- A bachelor's degree is advantageous.

Required Qualifications:
- Proven leadership experience in managing and developing teams.
- Knowledge of risk management, operational risk, and KYC processes.
- Ability to foster a culture of continuous feedback and inclusivity.
- Excellent relationship-building and communication skills with internal and external stakeholders.

Shift: 1st shift
Hours Per Week: 40