Freight Solutions Specialist

5 days ago


Allentown, Pennsylvania, United States BDP International Full time

About BDP International

At BDP International, we pride ourselves on our diverse and close-knit community atmosphere. Our core values are deeply ingrained in our global community, fostering a collaborative and supportive work environment.

We offer dynamic careers for individuals seeking to be part of a larger team and provide opportunities for growth within the organization.

BDP International serves over 5,000 customers, including leading multinational companies across various industries.

Job Description

The Carrier Solutions Specialist is responsible for maintaining carrier aging to ensure accounts are current and resolving any carrier issues according to contracted rates and customer requirements. Key responsibilities include:

Primary Responsibilities:

  • Reviewing and understanding contract rates per customer contracts, resolving discrepancies or errors.
  • Auditing carrier freight invoices and handling balance dues.
  • Performing month-end accrual reporting for customers.
  • Handling and following up with carrier and customer inquiries.
  • Learning TBL Services Software to enhance the freight payment process and resolve issues.
  • Frequent contact with TBL Services employees for information flow, error resolution, process enhancements, and customer needs.

Secondary Responsibilities:

  • Freight payment process: domestic and international freight bill processing, batching freight bills/data entry.
  • Maintaining good relationships with vendors and carriers.
  • Answering phones.
  • Picking up mail from the post office, lifting up to 30 pounds, sorting mail, and opening mail.
  • Performing other job duties as assigned.

Requirements:

  • A High School Diploma/GED is required.
  • Candidate must have at least one year of work experience in a customer service function.
  • Previous experience working in an office environment is strongly desired.
  • Must be able to work in a fast-paced office.
  • Good communication, attention to detail, and organizational skills are required.
  • Candidate must possess a strong team work attitude.
  • Candidate must be PC literate; experience with MS Office applications is a plus.

We offer a competitive salary, full benefits, matching (401(k)), tuition reimbursement, and a casual dress environment. Please note that there is no relocation or immigration assistance associated with this opening.



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