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Store Operations Supervisor

2 months ago

West Springfield, Massachusetts, United States Big Y Full time
Position Overview

The Store Operations Supervisor is responsible for ensuring that all operational and sales targets are met within their designated area. This role involves a variety of responsibilities, including:

  • Achieving Operational Goals: Drive all performance metrics such as budget adherence, gross profit, productivity, and effective inventory management.
  • Product Management: Oversee the ordering, receiving, and maintenance of department supplies using the necessary tools.
  • Department Maintenance: Ensure optimal conditions across all areas including shelves, sales floors, and storage spaces.
  • Equipment Oversight: Maintain, clean, and operate all relevant machinery and tools.
  • Customer Engagement: Foster relationships with customers to enhance sales opportunities.
  • Team Recruitment: Conduct interviews and select team members that reflect the community served.
  • Leadership and Supervision: Guide, set objectives, and delegate tasks effectively.
  • Shift Management: Create weekly schedules while managing payroll expenses.
  • Employee Development: Facilitate ongoing training and communication with team members.
  • Talent Growth: Promote the development of high-potential employees.
  • Performance Evaluation: Assess, coach, and recognize employee achievements.
  • Conflict Resolution: Address employee issues and manage disciplinary actions when necessary.

Qualifications

To be successful in this role, candidates should possess:
  • Prior management experience is preferred.
  • A commitment to embodying a culture of care and excellence.
  • A passion for food and beverage sales through engaging techniques.
  • A willingness to adapt to various managerial roles as needed.
  • Demonstrated leadership qualities.
  • Strong financial understanding.
  • A professional appearance.
  • A collaborative spirit with a positive demeanor.
  • Adherence to company policies and standards.
  • Flexibility in scheduling to meet store needs.
  • Attention to detail and organizational skills.
  • Excellent interpersonal and communication abilities.
  • Proficiency in computer applications.
  • Must be at least 21 years old.