Guest Services Representative

1 week ago

New York, New York, United States Ropes & Gray Full time

About Ropes & Gray:

Ropes & Gray is a leading global law firm, consistently ranked among the top firms in the industry. With a presence in major business centers worldwide, the firm offers a unique opportunity to work with a diverse range of clients and professionals.

Overview:

The Guest Services Representative plays a critical role in ensuring the smooth operation of our New York office. This position requires a high level of professionalism, attention to detail, and excellent communication skills.

Responsibilities:

  1. Promptly and professionally answer the main telephone switchboard and ensure calls are routed efficiently.
  2. Follow established procedures to handle inquiries and provide information related to the firm.
  3. Foster a welcoming and professional environment by greeting and directing clients and visitors upon arrival.
  4. Register external visitors and monitor access to ensure a secure environment.
  5. Provide exceptional support to internal and external clients at the Conference Center desk.
  6. Coordinate assistance to meetings in progress, including catering, technology, and room setup needs.
  7. Create and edit room reservations in scheduling software.
  8. Arrange car service reservations and distribute vouchers as needed.
  9. Maintain the appearance of conference rooms, reception areas, and visitor offices.
  10. Collaborate with the facilities team on various tasks, including property removal passes and maintenance requests.
  11. Uphold Conference Services policies and standards for quality service.
  12. Perform other duties as assigned by the Conference Services Managers.

Qualifications:

  • A high school diploma or equivalent with a minimum of three years of related work experience.
  • Hotel or law firm experience is preferred.
  • Proficiency in MS Office, with reservation software experience a plus.
  • Excellent customer service skills and strong verbal and written communication skills.

Essential Capabilities:

  • Maintain confidentiality of the firm's internal and personnel affairs.
  • Provide exceptional customer service, focusing on detail-orientation and quality assurance.
  • Interact effectively and professionally with all levels of personnel.
  • Maintain composure under pressure and handle multiple tasks concurrently.
  • Plan, organize, and carry out multiple related activities with limited supervision.
  • Work effectively in a culturally and educationally diverse environment.
  • Follow up and follow through on assigned tasks.
  • Be flexible and maintain a professional manner in all situations.
  • Be reliable and punctual.
  • Be available for overtime.
  • Work in a multi-office environment.

Compensation and Total Rewards Package:

Ropes & Gray offers a comprehensive Total Rewards package to our business support team members, including comprehensive health and well-being benefits, personal and professional development opportunities, and a collegial and supportive culture. The anticipated pay range for this role is $49,500 to $74,500, with a discretionary bonus based on performance.

Working Conditions:

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management.

  • Guest Service Representative

    7 days ago

    New York, New York, United States The John Gore Organization, Inc. Full time

    The John Gore Organization, Inc. is a leading presenter, distributor, and marketer of Broadway theatre worldwide. Our team is dedicated to providing exceptional service to our guests, and we are seeking a skilled Guest Service Representative to join our team.Job SummaryThe Guest Service Representative will be responsible for handling day-to-day sales and...

  • Guest Services Representative

    2 months ago

    New York, New York, United States Le Meridien Central Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Le Meridien Central Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott Hotels. As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Service Representative

    1 month ago

    New York, New York, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States James NoMad NYC Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional service to all guests during their stay at The James New York - NoMad. This includes greeting guests, answering questions, and resolving any issues that may arise.Key ResponsibilitiesProvide warm and welcoming service to all guestsAnswer questions and provide information...

  • Guest Services Representative

    2 months ago

    New York, New York, United States Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Services: Provide prompt and courteous...

  • Guest Service Representative

    1 month ago

    New York, New York, United States Marriott Hotels & Resorts Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Guest Service Representative/Front Desk Agent to join our team at Marriott Hotels & Resorts.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, ensuring a smooth and efficient process.Process room reservations, requests, changes, and cancellations, while maintaining...

  • Guest Services Representative

    2 months ago

    New York, New York, United States Le Meridien Central Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Le Meridien Central Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and...

  • Guest Service Representative

    1 month ago

    New York, New York, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Ritz-Carlton New York NoMad. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...

  • Guest Service Representative

    1 month ago

    New York, New York, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States Kirkland & Ellis Full time

    About Kirkland & EllisKirkland & Ellis is a leading law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our team is united in our ambition to move forward and achieve excellence. We are seeking a Guest Services Representative to join our team and enhance our brand representation.Key ResponsibilitiesProvide...

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Ropes & Gray Full time

    About Ropes & GrayRopes & Gray is a leading global law firm with a strong presence in major business centers around the world. With a team of over 2,500 lawyers and professionals, the firm provides a wide range of services to clients in various industries.Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join...

  • Guest Services Representative

    3 weeks ago

    New York, New York, United States The Algonquin Hotel Times Square Full time

    Job Title: Guest Services AgentJoin The Algonquin Hotel Times Square team as a Guest Services Agent and provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Responsibilities:Provide attentive and courteous service to all guests during...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States James NoMad NYC Full time

    Job Title: Guest Services AgentJoin the James NoMad NYC team as a Guest Services Agent and provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Responsibilities:Provide warm and welcoming service to all guests, ensuring a positive first...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesRegister and assign guests to...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesRegister and assign guests to...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States TownePlace Suites by Marriott Full time

    Guest Service AgentAt TownePlace Suites by Marriott, we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide prompt and courteous service to guests,...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States Caesars Entertainment Full time

    Guest Service Agent Role at Caesars EntertainmentWe are seeking a skilled Guest Service Agent to join our team at Caesars Atlantic City. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Register guests and secure paymentIssue room keys and related materialsCreate...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States Innside New York Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Innside New York. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to all guests, ensuring their...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States Hilton Hotels Corporation Full time

    Hotel Guest Service AgentAs a Guest Service Agent at Hilton Hotels Corporation, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Register guests and complete the check-in processAssist guests with check-out and respond to their inquiriesDemonstrate a thorough knowledge of hotel information and servicesUse...