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Budtender - Customer Experience Specialist

2 months ago

Galena, Alaska, United States PharmaCann Full time
Job Description

The Budtender is a key member of our retail team, responsible for delivering exceptional customer experiences and promoting a positive, compliant work environment.

This role is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location, while ensuring compliance with all policy and procedures and operational objectives.

The Budtender must be passionate about their role and have a strong willingness to help customers become educated about cannabis.

Duties and Responsibilities
  • Meet and exceed personal sales volume and KPI goals.
  • Assist in building a great company and business that disrupts the traditional retail model and embraces change.
  • Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
  • Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
  • Maintain up-to-date knowledge on products and industry knowledge, including cannabis laws and regulations.
  • Proactively answer customer questions and ensure knowledge of products and usage.
  • Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
  • Accountable for accurately utilizing PharmaCann's Point of Sale system.
  • Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
  • Execute PharmaCann's dispensary protocols, including safety protocols.
  • Complies with all security, safety, and legal requirements.
  • Maintain a clean and organized point of sale area.
  • This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
  • Dependent upon the state and/or location, this position may be required to hold a current driver's license and maintain a good driving record.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
Qualifications
  • Minimum 21 years of age (or as required by state regulations)
  • A minimum of a High School diploma is required.
  • Minimum 2 years' experience with customer service in a fast-paced retail environment.
  • Strong analytical skills to assess data, facts, and figures.
  • Intermediate-level math skills.
  • Proven expertise and experience to accurately manage a register.
  • Exceptional customer service skills.
  • Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
  • Strong computer-based skills.
  • Dynamic interpersonal and communication skills.
  • Business-minded personality.
  • A highly self-motivated and ethical individual.
  • Valid driver's license and ability to successfully pass a Motor Vehicle Record background check (state specific).
Working Conditions
  • Requires weekend/holidays altering rotation.
  • Requires overtime according to business needs.
  • Must remove all jewelry, including rings, brooches, watches, pins, earrings, necklaces, and visible piercings. In addition, false nails, nail polish, false eyelashes, and any other object that may possibly contaminate food is not allowed in the processing/production areas.
  • Requires work in varying temperature-controlled environments.
Physical Requirements

Standing, walking, bending, working with hands/arms at an extended horizontally or above head position for long periods and lifting up to 50 pounds, lifting/carrying product totes, pushing carts, moving and making adjustments to process equipment.