Tier III Help Desk Support Specialist

4 days ago

Lexington Park, Maryland, United States Spalding Consulting Full time
Tier III Help Desk Support

Spalding Consulting, Inc. is seeking a skilled Tier III Help Desk Support professional to join our team in Lexington Park, MD. As a key member of our support team, you will be responsible for providing technical assistance and resolving complex issues for our clients.

Key Responsibilities:
  • Monitor and manage support queues, ensuring incidents are appropriately escalated, documented, and resolved.
  • Act as a subject matter expert in problem and major incident resolution, providing technical guidance and creating knowledge articles to support other tiers.
  • Respond to end-user technical requests, troubleshoot and resolve basic issues, and escalate complex problems to higher support levels.
  • Analyze problems and determine root causes.
Requirements:
  • Familiarity with IT support tools, ticketing systems, and remote support technologies.
  • Experience in creating and maintaining knowledge base articles and technical documentation.
  • Strong analytical skills for diagnosing issues and developing effective solutions.
  • Experience in handling escalations and resolving major incidents as a subject matter expert.
  • Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
Preferred Qualifications:
  • Experience with one or more programming languages (C, C++, VBA, Java, JavaScript, R, Python).
  • Experience with analyzing data for trends and patterns.
Security Clearance:

Active Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Education:

BS or BA degree in Engineering, Computer Science, Information Systems, Business, Mathematics, Management or Relevant Technical Discipline. Additional years of experience may replace degree requirements.

Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (including pregnancy), sexual orientation, gender identity, marital status, age, military status, physical or mental disability, or any other legally protected basis, in accordance with applicable federal, state or local laws.

Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.

If you are interested in applying for employment with Spalding Consulting, Inc. and need special assistance or an accommodation to apply for a posted position, contact our Recruiting department via email at recruiting@spaldingconsulting.com or call us at Ext. 500.

  • Tier III Help Desk Support Specialist

    1 week ago

    Lexington Park, Maryland, United States Spalding Consulting Full time

    Job Title: Tier III Help Desk SupportSpalding Consulting, Inc. is seeking a skilled Tier III Help Desk Support professional to join our team in Lexington Park, MD. As a professional services company delivering cutting-edge solutions to the Department of Defense since 2001, we offer competitive compensation, career development, flexible work schedules, and...

  • Help Desk Support Specialist

    3 days ago

    Lexington Park, Maryland, United States Spalding Consulting Full time

    Job Title: Help Desk Support SpecialistSpalding Consulting, Inc. is seeking a highly skilled Help Desk Support Specialist to join our team in Lexington Park, MD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.Key...

  • Service Desk Support Specialist

    2 weeks ago

    Takoma Park, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Junior Tier 1/2 Service Desk/Deskside Support System Administrator to join our team at Leidos. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first point of contact for all customer queries and...

  • Corporate IT Support Specialist

    2 weeks ago

    Lexington Park, Maryland, United States Spalding Consulting Full time

    Job Title: Corporate IT Support SpecialistSpalding Consulting, Inc. is seeking a skilled Corporate IT Support Specialist to join our team in Lexington Park, MD. As a professional services company delivering cutting-edge solutions to the Department of Defense, we offer competitive compensation, career development, flexible work schedules, and excellent...

  • Systems Engineering and Test Support Specialist

    1 week ago

    Lexington Park, Maryland, United States Vector CSP LLC Full time

    Job Title: Systems Engineering and Test Support SpecialistVector CSP LLC is seeking a highly skilled Systems Engineering and Test Support Specialist to join our team. As a key member of our Program Management Office, you will provide technical support to facilitate the acquisition and program management of various government programs.Key...

  • Corporate IT Support Professional

    3 weeks ago

    Lexington Park, Maryland, United States Spalding Consulting Full time

    Job Title: Corporate IT Support SpecialistSpalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense. We are seeking a skilled Corporate IT Support Specialist to join our team in Lexington Park, MD.Job Summary:The Corporate IT Support Specialist will provide internal IT support for employees,...

  • Corporate IT Support Professional

    3 weeks ago

    Lexington Park, Maryland, United States Spalding Consulting Full time

    Job Title: Corporate IT Support SpecialistSpalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense. We are seeking a skilled Corporate IT Support Specialist to join our team in Lexington Park, MD.Job Summary:The Corporate IT Support Specialist will provide internal IT support for employees,...

  • Helpdesk Support Specialist

    1 week ago

    College Park, Maryland, United States E-talentnetwork Full time

    Job Title: Helpdesk Tier 2 AnalystAt E-talentnetwork, we are seeking a skilled Helpdesk Tier 2 Analyst to join our team.Job Summary:The successful candidate will provide technical support to our customers, resolving onsite and remote tickets in accordance with our Service Level Agreements (SLA). This includes desktop troubleshooting, installing software and...

  • Logistics Support Specialist

    3 days ago

    Lexington Park, Maryland, United States ITC Defense Full time

    Job OverviewITC Defense is seeking a highly skilled Logistics Support Specialist to join our team. As a Logistics Support Specialist, you will be responsible for providing support to various international programs, including Integrated Logistics Support (ILS) studies, analysis, and evaluations.Key ResponsibilitiesPerform ILS studies, analysis, and...

  • Logistics Support Specialist

    1 week ago

    Lexington Park, Maryland, United States ITC Defense Full time

    Job OverviewITC Defense is seeking a highly skilled Logistics Support Specialist to join our team in Lexington Park, MD. As a Logistics Support Specialist, you will be responsible for providing support to Foreign Military Sales (FMS) logistics programs, including Integrated Logistics Support (ILS) studies, analysis, and evaluations.Key...

  • Computer Network Support Specialist

    7 days ago

    Lexington Park, Maryland, United States edgecomputingassociation Full time

    Job Title: Computer Network Support SpecialistWe are seeking a highly skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for analyzing, testing, and troubleshooting existing network systems, including LAN, WAN, cloud networks, servers, and other data communications networks.Key...

  • Project Support Specialist

    2 weeks ago

    Lexington Park, Maryland, United States Spalding Consulting Full time

    Project Support SpecialistSpalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense. We are seeking a highly skilled Project Support Specialist to join our team in Lexington Park, Maryland.Key Responsibilities:Assist with scheduling and tracking technical tasking across multiple projects in an...

  • Logistics Support Specialist

    4 weeks ago

    Lexington Park, Maryland, United States ITC Defense Full time

    Job SummaryWe are seeking a highly skilled Logistics Support Specialist to join our team at ITC Defense. The successful candidate will be responsible for providing support in various areas, including Integrated Logistics Support (ILS) studies, analysis, and evaluations for international programs.Key ResponsibilitiesPerform ILS studies, analysis, and...

  • Logistics Support Specialist

    3 weeks ago

    Lexington Park, Maryland, United States ITC Defense Corp. Full time

    Job Summary:We are seeking a highly skilled and experienced professional to join our team as a Logistics Support Specialist. In this role, you will be responsible for providing support to our Foreign Military Sales (FMS) programs, including logistics, program analytics, financial support, and information systems technology.Key Responsibilities:Perform...

  • Production Technician III/IV

    1 week ago

    Lexington Park, Maryland, United States BAE Systems USA Full time

    About the RoleWe are seeking a highly skilled Production Technician III/IV to join our team at BAE Systems USA. As a key member of our production team, you will be responsible for fabricating and assembling various communication systems for military and government agency platforms.Key ResponsibilitiesRead and interpret technical drawings for the fabrication...

  • Desktop Support Specialist

    3 days ago

    Riverdale Park, Maryland, United States Leidos Full time

    Job SummaryLeidos is seeking a skilled Desktop Support Technician to join our team in Washington, DC. As a key member of the Field Services team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices. This is a great opportunity to work with a dynamic team and contribute to the success of our organization.Key...

  • Bodywork Specialist

    1 week ago

    College Park, Maryland, United States Massage Envy Full time

    Unlock Your Potential as a Total Body Stretch SpecialistAre you a certified personal trainer or licensed massage therapist looking to take your skills to the next level? Do you have a passion for helping others achieve their wellness goals? We're seeking a motivated and compassionate Total Body Stretch Specialist to join our team at Massage Envy College...

  • Security Specialist

    7 days ago

    Lexington Park, Maryland, United States Vector CSP LLC Full time

    Job OverviewVectorCSP LLC is seeking a highly motivated and detail-oriented Security Specialist to support the administration of Sensitive Compartmented Information (SCI) and Special Access Programs (SAP) under close supervision.This role involves assisting in the security and administrative management of assigned SCI and SAP efforts while addressing all...

  • Administrative Support Specialist

    1 month ago

    Lexington Park, Maryland, United States Vector CSP LLC Full time

    Job OverviewPosition Summary:This role involves providing comprehensive administrative assistance to the United States Coast Guard Offshore Patrol Cutter (OPC) Program Management Office (PMO).Qualifications:A minimum of 5 to 10 years of relevant experience, accompanied by a BA/BS or MA/MS degree. At least five (5) years of experience in an administrative...

  • Cybersecurity Specialist

    4 weeks ago

    Lexington Park, Maryland, United States Imagine One Technology & Management Ltd Full time

    Job DescriptionImagine One Technology & Management Ltd. is seeking a highly skilled Cybersecurity Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the security and integrity of our computer networks and information systems.Key Responsibilities:Plan, implement, and monitor security measures to protect...