Customer Service Representative Specialist
7 days ago
Are you passionate about delivering exceptional customer service? Do you enjoy helping people and being a critical part of a hardworking team?
We're seeking someone who can provide top-notch support to our customers, ensuring their HVAC and Plumbing needs are met with care, professionalism, and efficiency.
Your role will include answering customer inquiries via phone, email, and online chat with a friendly and helpful attitude. You'll also be responsible for scheduling service appointments, dispatching technicians efficiently, resolving customer concerns, and managing customer accounts in our system.
About the Role
- Answer customer inquiries via phone, email, and online chat with a friendly and helpful attitude.
- Schedule service appointments and dispatch technicians efficiently.
- Resolve customer concerns and provide timely follow-ups.
- Manage customer accounts, records, and service requests in our system.
About Us
We believe in taking care of our team as well as our customers. As a member of our team, you can expect:
- Competitive pay based on experience ($40,000 - $60,000 per year).
- A comprehensive benefits package, including 401(k) matching, bonus opportunities, and paid time off.
- Paid training and opportunities for career growth.
- A supportive and collaborative work environment.
- Recognition programs to celebrate your achievements.
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