Seasonal Customer Service Representative for Holiday Season

4 weeks ago


Racine, Wisconsin, United States O&H Danish Bakery Full time
Job Summary

We are seeking a highly motivated and detail-oriented Seasonal Customer Service Representative to join our team at O&H Danish Bakery during the holiday season. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and web, addressing their inquiries, concerns, and issues related to orders, shipments, and product information.
  • Order Processing: Process customer orders with accuracy and attention to detail, ensuring seamless execution of orders and timely delivery of products.
  • Complaint Resolution: Investigate and resolve customer complaints regarding incorrect or delayed shipments, providing prompt and satisfactory solutions to maintain customer satisfaction.
  • Administrative Support: Provide general administrative support to office staff, including data entry, filing, and other tasks as assigned.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Experience: Previous experience in call center, customer service, and general office settings is preferred.
  • Skills: Strong verbal and written communication skills, comfortable with Microsoft Office applications, and ability to work in a fast-paced environment.
Working Conditions

O&H Danish Bakery is a food manufacturing facility that processes major allergens, including milk, eggs, wheat, soy, tree nuts, and sesame seeds. The incumbent must be able to work in an office environment with minimal hazards and be comfortable with exposure to allergens.

The position requires the ability to work extended hours, including weekends and holidays, during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



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