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Patient Care Coordinator
2 months ago
Empath Health is seeking a dedicated Care Navigator to enhance our service delivery.
Work Schedule:
Sunday 7:30 AM - 4:00 PM, Monday - Thursday 8:00 AM - 4:30 PM
Key Responsibilities:
- Coordinate service inquiries and ensure timely access to the Empath Health Network of Care.
- Deliver exceptional customer service with compassion and responsiveness to all inquiries.
- Facilitate optimal access to healthcare services through various communication channels, including phone, website, and in-person visits.
- Provide tailored information and education about programs and services to meet individual customer needs.
- Assist in scheduling appointments by effectively triaging inquiries to the appropriate programs.
- Collaborate with patients, families, and community providers to gather and input essential information into electronic medical records (EMR).
- Maintain a comprehensive understanding of community resources and share relevant information with patients and families.
- Ensure compliance with regulatory standards by accurately documenting physician certification information.
- Monitor and document incoming faxes and facilitate their processing into the EMR.
- Conduct daily audits to verify inquiries, scheduled appointments, and patient interactions.
- Promote emotional well-being by providing a supportive atmosphere for individuals seeking assistance.
- Build and maintain strong relationships with community partners and stakeholders.
- Proactively address potential issues and resolve complaints to enhance service quality.
- Act as an ambassador for Empath Health's mission and values.
- Utilize agency resources efficiently while balancing compassionate care with business needs.
Qualifications:
- High school diploma or GED; relevant experience or training is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and think critically in a fast-paced environment.
- Proficient in typing and computer skills, with knowledge of Microsoft Office applications.
- Familiarity with HIPAA regulations and basic medical terminology.
- Understanding of healthcare reimbursement processes.
- Willingness to assist with Care Navigation as needed.
Empath Health values diversity and is committed to creating an inclusive environment for all employees and those we serve. We strive to ensure that every individual feels respected and valued in our community.
Our dedication to safety and high reliability is paramount, and participation in health programs is expected for all employees.
At Empath Health, we take pride in providing compassionate care and making a meaningful impact in the lives of those we serve.
