IT Service Delivery Manager

3 weeks ago


Raleigh, North Carolina, United States Cyborgwave Full time

Cyborgwave is seeking an IT Service Delivery Manager to oversee the delivery of all SLAs for information technology services across the organization. This role is essential for ensuring that our service delivery meets agreed-upon standards and drives continuous improvement.

Key Responsibilities
  • Develop, manage, and administer service management best practices.
  • Facilitate communication between the IT department and its clients to define and maintain the SLAs required for each business unit.
  • Plan and establish SLAs that support business goals for the entire IT services portfolio throughout the enterprise.

The ideal candidate will have a strong background in writing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), creating company-wide policies, and improving performance metrics. The salary for this position is approximately $80,000 per year, based on industry standards and location.



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