Coffee Specialist

2 weeks ago


Bell Gardens California, United States Fortiss LLC Parkwest Casinos Full time

Overview:


Fortiss LLC / Parkwest Casinos is seeking a passionate and dedicated Coffee Specialist / Customer Service Associate to enhance our team and elevate our guests' experiences. This role is essential in creating a welcoming atmosphere for our patrons by delivering timely service, high-quality beverages, and maintaining a tidy and inviting environment.

You will embody and exemplify our core values. If you believe you have the skills to contribute to our establishment's success, we encourage you to consider this opportunity.

Responsibilities:
Prepare a variety of espresso-based beverages and other food items available.


Ensure consistent quality of beverages, whole beans, and food items for all customers by following established recipes and presentation standards.

Adhere to health, safety, and sanitation protocols for all products.


Maintain composure during busy periods or unexpected events to ensure smooth operations and set a positive example for the team.

Anticipate customer and store needs by continually assessing the environment and responding to cues.

Assist in training new team members by positively reinforcing successful practices and providing respectful and constructive feedback as necessary.


Foster a positive team atmosphere by recognizing changes in team morale and performance and communicating these to management.

Deliver exceptional customer service by prioritizing customer needs and building connections with patrons. Identify and respond to customer requirements.


Follow operational policies and procedures, including cash handling and safety protocols, to ensure the safety of all team members during each shift.

Maintain a clean and organized workspace to facilitate resource and product accessibility for team members.

Be prepared to perform various tasks within the establishment during each shift.

Other job-related responsibilities as assigned.

Qualifications:
High school diploma, G.E.D., or equivalent required.

Flexible availability to work Day, Swing, or Night shifts.

Must be available to work weekends and holidays.

This position requires an active CALIFORNIA FOOD HANDLERS Certification and/or Card.

This position requires an active RBS (Responsible Beverage Service) Certification.

MUST BE 21 YEARS OLD.

Must be able to obtain and maintain a current California gambling establishment employee permit, badge, or license.

Must provide proof of employment eligibility in the U.S.

Must be able to pass a mandatory drug test, criminal background check, and credit evaluation.

EEO Statement:
Fortiss LLC / Parkwest Casinos is an equal opportunity employer.

All employment decisions are made without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.


Min:
USD $17.00/Hr.

Max:
USD $17.00/Hr.

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